Getting Help

There are services throughout Australia that offer drug and/or alcohol support and treatment options for yourself or a loved one.

Different people will have different service needs, and this will depend on the nature and complexity of the issues they might be facing. In many cases, starting a conversation with your local doctor or primary care provider can be a good first step.

You can find further details about the services available to you or a loved one by referring to the following headings:

Help in your state

National Alcohol and Other Drug Hotline

The states and territories operate local alcohol and other drug telephone services that offer support, information, counselling and referrals to services. These Alcohol and Drug Information Services offer services for:

  • individuals
  • family and friends
  • general practitioners
  • other health professionals
  • business and community groups.

For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug hotline: 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory.

Support services

It takes a lot for someone to admit they may have an issue with drugs, but it’s the first step to overcoming it. There are a number of services available to help young people and adults to get help and support:

Counselling Online

Allows you to communicate with a professional counsellor about an alcohol or drug related concern using text interaction. This service is free for anyone seeking help with their own drug use or the drug use of a family member, relative or a friend. Counselling online is available 24 hours a day, 7 days a week across Australia.

Kids Help Line

Kids Help Line telephone, web and email counselling is available 24 hours a day, 7 days a week to children and young people aged 5–25.

Phone: 1800 55 1800

Reach Out

This website has information about drugs, where to seek help, how to help a friend, and many other youth related issues.


Headspace provides information and counselling services on mental health, but also issues such as alcohol and other drug use, physical health, sexual health and problems with education and employment. It’s for 12–25 year olds and has centres all around Australia.


Provides free, confidential telephone and web-based support and psychological services to young people between the ages of 12 and 25 years with, or at risk of developing, a mild to moderate mental illness.

Phone: 1800 650 890


Lifeline is a 24-hour phone and online counselling service designed to help anyone through all problems.

Phone: 13 11 14

Family Drug Support

Family Drug Support (FDS) is a national service for families dealing with drug and alcohol. FDS provides a toll free, 24-hour national telephone support line, as well as support groups, education programs, counselling and bereavement services for families.

Phone: 1300 368 186

FDS has also developed an online resource for families to help families deal with issues associated with ice and other drugs in a way that strengthens relationships and achieves positive outcomes – FDS Online.

Hello Sunday Morning

Hello Sunday Morning’s Daybreak app is a free resource designed to assist people in changing their relationship with alcohol. The app provides access to private chats with professional Daybreak coaches, an anonymous and supportive community and a comprehensive library of behavioural experiments, built by clinicians and designed to help people develop the skills they need to change their relationship with alcohol.

Head to Health

Head to Health is a website to help you find the information, resources, and services that most suit your needs. Whether you want to improve your overall sense of wellbeing, or you need help with something that is concerning you, or you are helping someone you care about—Head to Health can point you to great online mental health resources.

Facts about drugs

See the latest drug and alcohol factsheets

Find out more

Key Resources

Useful information and resources for young people, parents, students and teachers.

Find out more about key resources